SlotPlus Privacy Policy – How We Protect Your Personal Data

1 Who We Are

SlotPlus is an online gaming platform operating at slotplus.vu, serving players in the Philippines. The platform offers a range of gaming and betting services including online slots, live casino games, sports betting, eBingo, and esports markets. All transactions on the platform are conducted in Philippine Peso (PHP).

For the purposes of this Privacy Policy, "SlotPlus," "we," "us," or "our" refers to the operator of the slotplus.vu platform. "You" or "your" refers to any individual who accesses, registers for, or uses the SlotPlus platform in any capacity.

2 Data We Collect

When you create an account and use SlotPlus, we collect several categories of personal information. The type and volume of data collected depends on which features you use and how you interact with the platform.

Account & Identity Information

During registration and KYC (Know Your Customer) verification, we collect:

• Full legal name
• Date of birth (to verify you are at least 21 years of age)
• Email address and mobile number
• Government-issued identification documents
• Residential address
• Username and encrypted password

Financial & Transaction Data

To process deposits, withdrawals, and settle bets, we collect:

• Bank account details or e-wallet identifiers (GCash, Maya)
• Transaction history (deposits, withdrawals, bet records)
• Account balance information

Usage & Technical Data

When you access the platform, we automatically collect technical information, including:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited, time spent, and session duration
• Game activity, betting history, and feature usage patterns
• Login timestamps and session logs

Communications Data

If you contact our support team or engage with notifications, we may retain records of that correspondence, including the content of messages, for service quality and compliance purposes.

3 How We Use Your Data

We collect your data for specific, legitimate purposes. We do not use your information beyond what is described below without your explicit consent or where required by law.

4 Legal Basis for Processing Your Data

SlotPlus processes your personal information on the following legal grounds:

• Contractual necessity: Processing required to fulfil your account agreement — account management, bet settlement, withdrawal processing.
• Legal obligations: We are required by applicable laws to retain certain records, verify identities, and report suspicious activity.
• Legitimate interests: Fraud prevention, platform security, and improving our services — where this does not override your privacy rights.
• Consent: Marketing communications, personalisation features, and non-essential cookies are processed only with your explicit consent, which you may withdraw at any time.

5 Data Sharing & Third Parties

SlotPlus does not sell your personal data to third parties. We share your information only in the following limited circumstances:

Service Providers

We work with trusted service providers who help us operate the platform — payment processors, identity verification providers, IT infrastructure partners, and customer support tools. These providers access your data only as needed to perform their services and are bound by confidentiality obligations.

Legal and Regulatory Disclosure

We may be required to disclose personal information to law enforcement, regulatory authorities, or courts when legally compelled to do so. We will disclose only the minimum information necessary to satisfy such obligations.

Business Transfers

In the event of a merger, acquisition, or transfer of business assets, your data may be transferred as part of that transaction. You will be notified before any such transfer takes effect and before your data becomes subject to different terms.

6 How Long We Keep Your Data

We retain your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable laws and for legitimate business purposes such as fraud prevention, dispute resolution, and audit compliance.

In general, transaction records and identity verification documents are retained for a minimum of five years after your last transaction or account closure, in line with standard anti-money laundering record-keeping requirements. Technical logs are typically retained for shorter periods unless relevant to an ongoing investigation.

When data is no longer needed and no legal obligation requires us to keep it, we securely delete or anonymise it.

7 Security Measures

Protecting your personal information is a core priority at SlotPlus. We implement technical and organisational security measures including:

• SSL/TLS encryption: All data transmitted between your device and the SlotPlus platform is encrypted in transit.
• OTP authentication: One-time passwords are used for account login verification, reducing the risk of unauthorised access.
• Access controls: Only authorised personnel with a legitimate business need can access personal data, and all access is logged.
• Secure payment processing: Financial data is handled by PCI-DSS-compliant payment partners.
• Regular security reviews: We periodically assess our systems for vulnerabilities and respond to identified risks.

While we apply strong security practices, no online system can be completely immune to risk. You are responsible for keeping your login credentials confidential and for using a secure, private device to access your account.

8 Your Privacy Rights

As a user of SlotPlus, you have rights over your personal data. You may exercise these rights by contacting our support team:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If your data is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained for legal reasons even after account closure.
• Right to object: You may object to certain types of processing, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect processing carried out before withdrawal.
• Right to data portability: You may request your data in a commonly used, machine-readable format where applicable.

We will respond to data rights requests within 30 days. Some requests may take longer to fulfil if they are complex or numerous, in which case we will inform you of the expected timeline.

9 Cookies & Tracking Technologies

SlotPlus uses cookies and similar tracking technologies to enable essential platform functionality, remember your preferences, analyse platform usage, and — with your consent — deliver relevant communications.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core functionality (e.g., session management, login state).
• Functional cookies: Remember your preferences and settings to improve your experience on return visits.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data is collected in aggregate form.
• Marketing cookies: Used only with your consent to personalise communications.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how some features of the platform work.

10 Children's Privacy

The SlotPlus platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we discover that a minor has created an account, we will close the account immediately and delete associated personal data.

If you believe a minor has registered on our platform, please contact our support team so we can investigate and act accordingly.

11 Changes to This Privacy Policy

SlotPlus may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through your registered email address or by a prominent notice on the platform before the changes take effect.

We encourage you to review this page periodically to stay informed about how we are protecting your information. The "Last reviewed" date at the top of this page indicates when the policy was most recently updated.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, please contact SlotPlus support at:

Email: [email protected]

You may also review our related policies — the Terms & Conditions and Responsible Gaming page — for a complete picture of your rights and responsibilities as a SlotPlus member.